Global Voices is ISO* 9001 certified with BSI - a leading global provider of quality management certifications. ISO 9001 is by far the world's most established quality framework, currently used by over ¾ million organisations in 161 countries. It sets the standard for quality management systems and helps all kinds of businesses to succeed through improved customer satisfaction, staff motivation and continual improvement.
Global Voices' ISO 9001:2008 certification is the backbone of our Quality Management System. Our quality assurance processes are clearly defined and every step of individual assignments is scored and tracked to ensure we maintain the highest levels of quality.
BSI conducted a thorough audit of Global Voices' practices including staffing, training, language production, information management, and quality control measures, prior to awarding ISO certification. Audits will be conducted on an ongoing basis to ensure that these standards are upheld over time.
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* The International Organization for Standardisation. With a central secretariat in Switzerland, the ISO sets rigorous standards for business, government, and industry sectors worldwide.